Business is about people and we are very focussed to ensure that we work with the right people, and the right people work for us.
Our team is based at our head office in Newcastle Under Lyme, Staffordshire, and you can rest assured that they are undoubtedly the best people to manage your parternship with us and deliver you the best possible service.
Behind the scenes of our client facing Business Development and Account Management team sit our Admin, Finance and Support teams. Meet the management below:
Name: Mark Rushton
Role: Business Development Manager
Background:
Before joining CRC I spent several years as an academic Computer Scientist in the fields of Optimisation and Distributed Artificial Intelligence. I also spent seven years as part of the Vodafone group working within business development, developing products.
Whilst working in these fields I have developed knowledge of IT and communications technologies and how this will change and develop. This is coupled with an understanding of the marketplace for technology and the demands that come with it. I have also developed an in depth understanding of Patent and Internet law, which is becoming more important in the technology marketplace.
Benefit of my role to the customer:
My experience has enabled me to understand the areas that our resellers are competing in and help them to develop their offerings to end users. Although an excellent product is desirable, it is worthless if not marketed effectively, or there is no marketplace.
I am able to pass on my previous experience in dealing with a range of people from technical developers to senior managers, to help our partners effectively sell their products.
Name: Jason Hamlin
Role: Business Development Manager
Background:
The experience that I bring to CRC stems mostly from a corporate background having worked within 2 large PLC's, prior to joining CRC. Amongst other roles I have worked within an international investment team for a major offshore bank and within sales for one of the UK's largest Mobile telecoms providers.
Whilst working within the finance sector I gained a wealth of knowledge within sales and business investment banking, then whilst in the telecoms industry I developed my sales expertise further, at the same time as gaining a firm understanding of the processes & technologies that lay behind telecoms.
Benefit of my role to the customer:
The experience I bring to CRC allows me to identify and recruit suitable new partners to the business, and then consult with that partner to succesfully incorporate our white label broadband and other associated products to them as either core products or revenue generating additions to their exisiting portfolio of business.
The approach that CRC uses in recruiting partners means that the customer benefits from direct account management and business grade networks and excellent customer service.
Name: Andrew Garner
Role: Account Manager
Background:
I come from a technical background, having worked as the IT Manager for a clothing manufacturer for 8 years prior to moving to CRC.
During my time in this role I gained experience in supporting PC’s, servers and networks, both LAN’s and WAN’s, whilst working alongside some of the major hardware and software manufacturers, to manage the IT needs for multiple sites over three continents.
Benefit of my role to the customer:
My experience in the world of IT, plus having experienced many meetings with Account Managers from various industries from “your side of the fence” has given me an insight into how I would like an Account Manager to deal with me.
Therefore I try to provide the customer with a clear understanding of the products and services that we as a company can provide, whilst listening to the customers needs and concerns, and feeding that information back to our internal teams.
Name: Tracy Flather
Role: Customer Services Manager
Background:
I have recently joined Broadband First after spending 7 years within Customer Service in two large corporate organisations. My role is to work alongside the support team members who are keen to resolve any Broadband issues you have. My aim is to ensure that my team are providing first class service at all times.
Benefit of your role to the customer:
Part of my role as Customer Services Manager is to ensure that the Support Department are offering the best service possible to all of our partners. This involves coaching of the team, monitoring calls for quality and ensuring that all queries are dealt with in a timely manner. If you feel that you are not receiving service of the highest standard then I would be happy to discuss this with you so please do not hesitate to call or e-mail me.
Name: Kristen Farmer
Role: Office Manager
Background:
I joined CRC in August 2000 as ‘Admin Assistant’ after completing my A Levels at college. Throughout the seven years I have been with CRC I have worked my way up in the company leading to the role of Office Manager in August 2006. Because of my time with CRC I have worked in a variety of areas of the business ranging from basic admin duties, finance, customer service, account management & a managerial role.
Benefit of your role to the customer:
As Office Manager my knowledge is spread through the different departments of CRC. Due to my commitment to the company I also have dedication to all customers & want to ensure your relationship with CRC is as smooth as possible. By being in a managerial role I can also be a point of contact within the office if your account manager or a director is unavailable, I will personally make sure any issues on your account are resolved.