Most businesses now view their broadband service as business critical, whether it’s to access e-mail’s, homeworker access to a centralised server or because they’re running on-line applications. For these and many other valid reasons a business will struggle to operate if their broadband connection is unavailable.
Therefore they should not rely on just a single broadband connection, as things can and do go wrong with broadband.
There are various steps that a company can take to ensure that they remain on-line in the event of a fault:
1. Enhanced Care – 24/7 cover with a 4 hour response and 24 hour fix.
2. Emergency Connection – For the same price as Enhanced Care a second broadband connection can be installed to use as a failover in the event of a fault.
3. Load Balancer – Connect 2 or more broadband connections through a load balancer so that in the event of a fault on the primary connection the secondary connection remains active. Ideally each connection would be from a different provider to protect against exchange issues. Remember we can provide circuits from BT, O2 and Opal.
4. Bonded Circuits – O2 or BT circuits can be bonded together to offer higher bandwidth speeds, plus in the event of a fault on one of the connections the other connection will remain active.
In the event of a fault your customer will contact you and put pressure on you to get their connection back up and running as soon as possible.
Why not give them the above options and let them choose which route is best for them? If they take up one of the options there will be additional margin for you, whilst reducing the pressure on you to get a fault fixed quickly.
If they do not take one of the options then you can use the fact that you offered them a resilience package, but it was their choice to not take it, to again reduce the pressure on you.
If you would like any further information on any of the above options please contact your Account Manager.
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