Daisy Communications Ltd have acquired Cole Robert and Co Ltd which trades as CRC, CRC Telecom, Broadband First, Host First and Data 1st.

Daisy is a leading provider of integrated voice and data services to more than 65,000 customers from small to medium size business to larger corporate customers.

Daisy provides a combined product set including access, hosting, voice, managed services, systems and maintenance and mobile telephony. Daisy offer business-quality communications with unrivalled and award winning customer care, and operate from business centres across the UK.

Exciting news! We have decided to have a new push on the Attix5 on-line backup software, due to increased demand from resellers, it’s reputation for security, it’s ability to support all file types and excellent new pricing.

We can now offer the following pricing on all new orders:

Storage at 80p per Gb per month
D&L Licences at £1.00 per licence per month
SE Licences at £10.00 per licence per month
Plug-in’s at £5.00 per plug-in per month
Prices ex VAT.

All existing business will be brought into line with effect from 1st October 2010.

All the above will be sold under the CRC brand and the Data 1st name will be phased out.

A free 30 day, no obligation, evaluation is available on request.

Most businesses now view their broadband service as business critical, whether it’s to access e-mail’s, homeworker access to a centralised server or because they’re running on-line applications. For these and many other valid reasons a business will struggle to operate if their broadband connection is unavailable.

Therefore they should not rely on just a single broadband connection, as things can and do go wrong with broadband.

There are various steps that a company can take to ensure that they remain on-line in the event of a fault:

1. Enhanced Care – 24/7 cover with a 4 hour response and 24 hour fix.

2. Emergency Connection – For the same price as Enhanced Care a second broadband connection can be installed to use as a failover in the event of a fault.

3. Load Balancer – Connect 2 or more broadband connections through a load balancer so that in the event of a fault on the primary connection the secondary connection remains active. Ideally each connection would be from a different provider to protect against exchange issues. Remember we can provide circuits from BT, O2 and Opal.

4. Bonded Circuits – O2 or BT circuits can be bonded together to offer higher bandwidth speeds, plus in the event of a fault on one of the connections the other connection will remain active.

In the event of a fault your customer will contact you and put pressure on you to get their connection back up and running as soon as possible.

Why not give them the above options and let them choose which route is best for them? If they take up one of the options there will be additional margin for you, whilst reducing the pressure on you to get a fault fixed quickly.

If they do not take one of the options then you can use the fact that you offered them a resilience package, but it was their choice to not take it, to again reduce the pressure on you.

If you would like any further information on any of the above options please contact your Account Manager.

We have now been provisioning our Value line and broadband service for 3 months with great success. Prices range from:

- £6.85 – £8.85 per month for an 8meg service with 5Gb cap
- £13.35 – £15.35 per month for a 24meg service with 40Gb cap.
- Extra usage only 50p/Gb

This is fully unbundled LLU technology so we also need to supply the telephone line. Migration from an existing line is free and we supply any telephone calls made on the line in an invoice format that you can pass on directly to your customers (with an inbuilt commission) or you can have raw CDR’s (wholesale rates). Prices ex VAT. Minimum agreement period is 30 days. Ceases fees apply.

Why not take a trial line with us and see what you think?

Our first batch of bonded ADSL2+ orders have now gone live, with customers very pleased by the performance and resilience that this service provides.

With potential download speeds of upto 48Mb/s and upload speeds of upto 5Mb/s this solution is ideal for customers looking for higher speeds. This service is also totally unlimited.

This portal has been fully integrated into the website and now offers further functionality to assist you in managing your connections.

SNR (Signal to Noise Ratio) – This feature allows the SNR of a line to be adjusted. Adjusting the SNR level may be useful in attempting to resolve certain fault conditions, particularly intermittent or slow connections.

INP (Impulse Noise Protection) – This new feature allows the INP setting to be changed without ISP intervention. End user DSL equipment may not perform correctly under certain INP settings, depending on the type of equipment and line quality. This setting should only be changed in an attempt to resolve connection issues either with guidance from Broadband First or the equipment manufacturer.

Many thanks to everyone for making this another successful year!

Following successful development and testing we are now launching our new software. The software is designed to be simple to download and install on either a PC/laptop or server, can be branded as your service via our portal, you can even set up your own resellers, and provides a simple but effective way of securing data offsite for your clients.
Wholesale costs start at £1.40 per Gb down to £1.00 per Gb with volume, ex VAT. This is a growing market – we would like to help you establish this as another revenue stream into your business and offer a 30 day free trial. We will extend this free period until the end of 2009 for any partners set up from today.

We are very pleased to launch our Value Line & Broadband packages. This service is provided over a fully LLU enabled network, meaning that we supply the broadband and the line together. Being a full LLU service means that the supply chain is minimised and we have the ability to provision and fault manage lines and broadband directly, making for a very responsive service. Please note that minimum terms on all orders are 12 months. For those that are new to telecoms it is a very straightforward process to add this to your portfolio, and we make it easy to invoice. More information available on request.