telephone lines by CRC Telecom

Customers can now transfer telephone line rental to CRC with these benefits:

  • large potential savings on your line rental
  • single bill for calls and all lines reducing administration
  • single point of contact
  • improved cash flow (bills are monthly not quarterly)
  • simple transfer process
Line rental FAQ's

Services Available

Line Transfer allows the seamless transfer of line ownership from BT Retail and other suppliers to CRC. The transfer causes no disruption to service whatsoever and any select services the customer has can be retained during the transfer.

CRC can transfer the following lines:

  • PSTN Single Lines
  • PSTN Multi Lines
  • ISDN2e
  • Business Highway
  • ISDN30e
  • ISDN30 DASS

CRC provide new installations direct from BT Wholesale. Orders are placed through CRC and all work is carried out by a BT engineer.

CRC can install the following lines:

  • PSTN Single Lines
  • PSTN Multi Lines
  • ISDN2e
  • Business Highway
  • ISDN30e

Lead Times (minimum time taken from date the order is submitted to BT)

  • Transfers

    • PSTN 10 working days
    • ISDN2e 10 working days
    • ISDN30e 20 working days

  • New Installations

    • PSTN 10 working days
    • ISDN2e 14 working days
    • ISDN30e 20 working days

Select Services

The full array of select services is available to you. Here is a selection of the more popular services.

  • Analogue Lines

    • Call Diversion Allows you to divert a call to almost any phone. Can also provide Smart Divert.
    • Call Waiting Alerts you if someone is calling during a call with a gentle beep.
    • Three Way Calling Allows you to talk to two people at once, including one international caller.
    • Call Barring Stops specific outgoing calls
    • Answer 1571 Voicemail facility
    • Call Minder As above, but with the added bonus of remote access facility
    • Reminder Call Set an incoming call to your phone to remind you to do something
    • Ring Back Returns a call to inform you an engaged number has come free
    • Caller Display Displays the number of the incoming caller
    • Call Sign Distinguish between incoming calls on the same phone line
    • Choose to Refuse Bar the number of the last incoming call
    • 1471 Extra Lists the last five numbers to call you
    • Anonymous Call Block withheld numbers

  • ISDN Lines

    • CLIP See the callers number before you pick up the phone
    • CLIR Prevent your number being seen by those you call
    • CLI Present a different number to those you call, from that of the line you are using.
    • COLP See the number of the line to which you have connected
    • COLR Restrict access of your identity to incoming callers

Maintenance Options

Standard Care (Level 1): Operates during normal working hours (0830 - 1700 Mon to Fri excluding Public and Bank Holidays). The service level aims to attend faults by the end of the working day following the day in which they are reported. Standard care is standard on all PSTN lines.

Prompt Care (Level 2): Operates during normal working hours (0830 - 1700 Mon to Sat excluding Public and Bank Holidays). If the fault is reported to BT during normal working hours or on a Saturday between 0800- 1700, BT will respond within 4 working hours of receipt of the report. If the report is received outside the specified hours then it will be treated as if it has been reported at the beginning of the next working day. Prompt care is standard on ISDN lines.

Total Care (Level 3): Service operates 24 hours a day 365 days a year. BT will respond within 4 hours of receipt of a fault report.