Technical Support
Technical support is a key element of any IT based product or service and we embrace that with a support team based at our UK head office who can aid you in the resolution of faults and escalate them where necessary.
Our online Client Control Panel (CCP) enables partners the opportunity to resolve most issues without the need to contact our support team, in turn enabling a faster response time to end users.
Where partners cannot resolve the matter through the control panel they can contact our support team who can offer:
- Telephone Based Support with no call wait or IVR?
- Efficient email support
- Fully transparent support system
- Experienced, focused and friendly support
- One team to take ownership of a fault from start to finish
- Full online Knowledge base
Customers can also benefit from taking Enhanced Care on their line, which will offer improved fault response - 4 hour responce, 24 hour clear fault.
The service is also supporte by a Service level guarenteefor qualifying faults reported to our technical support team. Read More...
For further information on our technical support please contact our technical support department.
Our phones are answered by a person
That person will be knowledgable and helpful
You can speak to the same person every time
